After ordering online, you will receive an email confirmation from Shopify containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

We will deliver your Potsafe within 7 days of your order, or we will contact you to arrange an alternative delivery and if necessar offer a refund.

It is your responsibility to ensure that the destination details are correct and that it is possible for a delivery to occur at that address. A re-delivery fee may apply for delivery failure that is not the fault of Potsafe or

If you wish to query a delivery please contact us on our contact form.